Frequently Asked Questions

1️⃣ What materials are used in Artistic Vibez briefcases?

Our briefcases are made from high-quality vegan leather, wood, velvet, and brass components. All materials are sustainably sourced and eco-friendly.

2️⃣ Are Artistic Vibez products really 100% vegan?

Yes, absolutely! We use only vegan leather and other animal-free materials in all our products.

3️⃣ What are the dimensions of your briefcases?

Our standard briefcase size is 17" W x 13" H x 3" D (in inches).

4️⃣ How many color options are available?

We offer our briefcases in 12 exotic colors, ranging from classic tones to vibrant hues.

5️⃣ Are these briefcases suitable for both men and women?

Yes, our briefcases are designed to be unisex, suitable for anyone who appreciates stylish and sustainable accessories.

1️⃣ How can I place an order?

You can easily place an order through our website. Simply select your desired product, choose your color, and proceed to checkout.

Product Information

Ordering and Payment

2️⃣ What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Apple Pay, Google Pay, Bank transfers, Crypto Payment, Remittance, Wire Transfer, and more.

3️⃣ Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information during transmission.

Shipping and Delivery

1️⃣ Do you offer international shipping?

Yes, we ship to both domestic (USA) and international destinations.

2️⃣ Do you provide tracking information?

Yes, once your order is shipped, we'll send you a confirmation email with tracking information.

4️⃣ Are there any additional fees for international orders?

While we cover standard shipping, international customers may be responsible for any customs duties or taxes imposed by their country.

3️⃣ How long will it take to receive my order?

For domestic orders, estimated delivery time is 3-4 business days. For international orders, it's typically 6-10 business days. Please note that these times are after our 1-2 day handling period.

Returns and Exchanges

1️⃣ What is your return policy?

We offer a 15-day return policy for unused products in their original condition and packaging. Please refer to our Returns & Refunds Policy page for more details.

2️⃣ How do I initiate a return or exchange?

Please contact our customer service team at returns@artisticvibez.com to initiate a return or exchange.

Product Care

1️⃣ How should I care for my Artistic Vibez briefcase?

Our briefcases can be cleaned with a wet or dry towel. Avoid using harsh chemicals or submerging the product in water.

Company Information

1️⃣ Is Artistic Vibez committed to sustainability?

Absolutely! Sustainability is at the core of our brand. We use eco-friendly materials and strive for sustainable practices throughout our production and shipping processes.

2️⃣ Can I visit a physical store to see the products?

Currently, we operate exclusively online. However, we offer detailed product images and descriptions on our website to help you make an informed decision.

3️⃣ Where are Artistic Vibez products made?

Our products are crafted with care in our production center in Lahore, Pakistan.

If you have any questions that aren't answered here, please don't hesitate to contact our customer service team at hey@artisticvibez.com. We're here to help!